QUESTIONS?
About the Study
What is this study all about?
What is the study region?
Why should I participate?
How was I selected to participate?
Who is sponsoring this study?
This study is sponsored by the Ohio Department of Transportation.
I received an invitation addressed to a former resident — am I eligible to participate?
What if my travel during the study isn’t “typical”?
What if I don’t travel very much?
Why are you asking if I own a dog or if the family pet is traveling with me?
I was also recently invited to another travel survey — can I participate in more than one survey?
What will I get for participating?
What is the Ohio Long Distance study?
Please see the Ohio Long Distance Study FAQ for more information.
About Participating
How do I get started?
What is rMove?
rMove is a smartphone app designed for iOS (Apple) and Android that collects travel and trip information from invited participants.
How do I know if my phone is compatible with rMove?
rMove is compatible with iOS Version 14 and up, and Android version 5.1 and up. If you have an iPhone, you can check by going to “Settings”, clicking “General” and then “About.” If you have a phone running Android, you can check your Android version by going to “Settings” from your home screen and clicking “About phone”.
What if someone in my household doesn’t have an iOS (Apple) or Android smartphone?
I have a visual impairment and I cannot read either the recruitment survey or rMove. How can I participate?
Please call the toll-free survey phone number at 1-888-215-8106. You can complete both the recruitment and a one-day travel survey by speaking with an interviewer, who will enter your information into the system.
Hablo Español y no puedo leer la encuesta en inglés. ¿Cómo puedo participar?
Llame al número de teléfono gratuito de la encuesta al 1-888-215-8106. Puede completar el reclutamiento y una encuesta de viaje de un día hablando con un encuestador que ingresará su información en el sistema.
Why is the study using smartphones to collect my information?
How do I participate with rMove?
How long should I participate?
Do my children have to participate on a smartphone?
How do I know when I’ve completed the study?
Once all household participants have answered all surveys for your entire travel period, you have completed the smartphone portion of the study. We will email you after your travel dates are over with final instructions and to provide your gift card.
How ODOT will use the study results
How is my personal privacy protected?
All of your answers are strictly confidential. Your travel data is grouped with travel data from all other participating households and will not be analyzed individually. Learn more about how we protect your information on the Privacy Page.
How specifically will my data be used?
How does ODOT use this survey to prioritize projects?
How else does ODOT use travel models?
How can I find out more information about transportation planning activities in Ohio?
Participant Support
What do I do if I never received my access code?
Please check your junk or spam folder. If you don’t see it there, please click here to contact us.
Why do you need to know my demographics, like race and income?
We want to confirm we are getting a true representation of all people living in the area. Analyzing how and where people travel can depend on certain demographic attributes and areas where they live or work.
This information gives us a better picture of travel habits and how things can be improved in the future.
Why isn’t the app recording my trips?
Please try turning your phone off and back on. This should reset your location settings and get the app to record your trips.
Can I remove a household member if they no longer want to participate?
Unfortunately, we cannot remove a participating household member once the signup survey is complete. This is a household study; therefore, we require all related adult household members to participate to get accurate travel data.
If I drive for my job (delivery, bus, rideshare driver, etc.), do I have to track all my trips?
The rMove app generates a trip survey for every trip you make. This can be cumbersome for participants who make trips all day long. You can turn off the app tracking during these busy work hours and turn it back on during your normal personal trips.
What if I’ll be out of town during some of my travel period?
If you are using the app, we encourage you to still participate in the week-long study if you will be in town for at least one of your assigned dates.
Why don’t I have any surveys to answer even though I’m making trips?
Your trip surveys should populate when you open the rMove app. If you still don’t see any trip surveys to answer, please restart the phone.
When do I get my gift card?
Please allow 2-3 weeks for gift card processing after you have completed the study.
What do I do if I haven’t received my gift card after 2-3 weeks?
If you chose a digital gift card, please check your junk or spam folder. If you chose a physical, mailed card, please click here and provide your mailing address.